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Frequently Asked Questions

What are the neon signs made of?

All our signs are handmade to order using premium flexible neon LED piping, with proprietary PVC moulding technology. This LED piping is affixed to sturdy & clear acrylic backing which is cut to shape.

Are the neon signs safe?

Our LED neon signs are designed to replace a traditional glass neon sign. As they use LEDs encased in plastic, rather than gas encased in glass, they produce relatively no heat and are shatter proof, so they are perfectly safe around children and pets.

How long will the neon sign last?

The LEDs used in our signs have a lifetime of a huge 50,000 hours. That is the equivalent of over 5 years if you were to keep the neon sign switched on constantly!

What if I have a problem with the neon sign?

All of our neon signs come with a 24-month warranty, meaning that we will replace it in the very unlikely event that you have any issues with it.

If you have any issues with your sign within 24-months of purchasing, you can contact our support team with details of your sign's issues.

The team can then arrange for the sign to be returned to us for inspection prior to authorising a replacement to be sent out to you.

- 24 months for Neon Sign (Applicable to orders from 2022)
- 1 months for accessories (Dimmer/Power Adapter)

What happens if my neon sign arrives damaged?

All our neon signs are shipped in full premium protective packaging consisting of plastic wrapping, bubble wrap, solid cardboard edge protectors & solid cardboard boxing. This is to ensure that your neon sign arrives to your door in perfect condition.

In the extremely unlikely event that your sign arrives damaged then please do not hesitate to contact us.

Where are you based?

Based out of our Texas Office, we created ZanvisNeon to answer our own questions and fix our own problems as passionate consumers of neon style lighting. We choose to use LED Neon strip instead of traditional neon glass piping, offer hundreds of set designs as a source of inspiration, ship worldwide at affordable rates and allow completely custom designs - all as a result of our smart supply chain - working with ethical, modern and innovative production facilities worldwide (United State, China, Singapore,...)

Where your sign will be made depends on your location and the specifications and requirements of your sign.